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The Little Gift - Terms and Conditions of Sale 1. By placing an order with The Little Gift you are accepting the terms and conditions as outlined below. 2. These terms and conditions are applicable to the supply of all goods and services by Angela Macfarlane trading as “The Little Gift” to the customer. 3. We at the Little Gift are prepared to stand by our products and services. We guarantee that you, the customer, will be totally satisfied that the goods provided are suitable for the purpose intended and decorated to your personal requirements as defined by the quote, your order and/or any samples prepared. If you are not satisfied The Little Gift would like the opportunity to correct any discrepancies in your order, and after doing so if the customer remains unsatisfied The Little Gift will refund 100% of the product where all goods are returned. Shipping costs are not included in the satisfaction guarantee. The Little gift requires advice within 14 days of the customer taking delivery of the goods if they believe the goods are unsatisfactory. 4. Whilst all efforts are undertaken in good faith to accurately portray the products through photography and description, the products may vary from that depicted and viewed on your monitor. Most products are available as display samples in our show room for personal viewing by appointment. 5. All prices quoted and listed are in Australian Dollars, and are inclusive of Australian Goods and Services Tax (GST). We reserve the right to adjust pricing without notice. Written quotes will be honoured at that price for 14 Days. All prices listed are unless otherwise indicated for undecorated items and do not include filling, ribbons, embellishments, freight, delivery or excise charges that may apply to international destinations. 6. Availability of products is variable dependent on intermittent import and supplier stock holdings. Any given product may be discontinued or unavailable for extended periods of time. If an ordered product is out of stock or unlikely to be available before the customer's deadline The Little Gift will advise the customer as soon as unavailability is indicated. Either a complete refund will be made to the customer or, by agreement, a substitute product will be supplied by the deadline. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability caused due to the non delivery and non availability. 7. Our goods can be supplied as age appropriate were the customer advises that this service is required. We can cater and design safe products for small children and special dietary requirements on request. Unless explicitly advised otherwise our goods may contain or be made of items that may pose a choking hazard to smaller children (eg under 3 years). 8. The Little Gift are proud of the quality and finish of our products and will by default include a single line of reference to The Little Gift and in some instances a graphical logo. These references shall in all cases be discrete an unobtrusive to the goods and shall not be visible to the normally presented goods. In most cases this reference will be a web address in a small but legible typeface on an underside or rear surface. The Little Gift will at the request of the customer exclude references to The Little Gift from the goods. 9. Food stuffs provided as fillings or decorations unless explicitly stated otherwise may contain nuts, traces of nuts or traces of other nuts (for example. sugared almonds may contain traces of peanuts). 10. Products and services provided by The Little Gift are designed for decoration and fun, and should not be used contrary to their intended use. 11. Products decorated by the The Little Gift containing food stuffs may be required to carry nutritional food labelling. The customer can direct The Little Gift to omit food labelling where food labels will detract from the decorated item. 12. The Little Gift reserves the right to refuse an order and seek further information to evaluate or process an order. 13. The Little Gift accepts no liability for any failure to ship products where this results from it’s inability to do so or it's decision on reasonable grounds not to do so, provided it takes all reasonable steps to notify the customer within 14 days of order placement that products will not be shipped as ordered. In such cases The Little Gift will immediately refund any payments made in full. 14. The Little Gift will not be held responsible for delays in the delivery caused by the manufacturer, distributor or any other third party. 15. The customer has the right to cancel their order within 7 working days which starts from the day that the customer directs The Little Gift or its agents to proceed with procurement and or assembly of the goods ordered by written, electronic or verbal agreement. The customer may be required to surrender a deposit or part thereof where The Little Gift has non recoverable costs associated with a given cancellation within 7 working days. 16. The customer can request cancellation of an order following 7 working days of the agreement date. The Little Gift will in those cases take into consideration the progress of the order to that date and calculate an exit fee for the agreement. The customer will be required to surrender the full deposit and may be liable for further costs up to the value of any goods or works ordered, received, or undertaken to the point of cancellation including restocking fees or freight charges in relation to the order. For example goods that are personalised and not suitable for resale or restocking are required to be paid for by the customer. It should be noted that the deposit funds are generally used to secure the goods for a given order even where that order may not fall due for delivery for several months. 17. The Little Gift will not accept returns of personalised, perishable, opened or unwanted goods. Where goods are found to be faulty or defective a full refund or replacements goods will be made available to the customer on return of the goods. 18. The Little Gift shall retain legal title to the products until all payment has been made in full by the Customer. 19. The risk on the goods shall pass to the Customer once the customer takes delivery of the goods. These terms and conditions may be updated from time to time, please check them before making your purchase. |